Introduction
This Privacy Policy explains how nebula-echo collects, uses, and protects personal information provided through this website. We are committed to ensuring that your privacy is protected in accordance with applicable UK data protection legislation.
Information We Collect
We may collect the following types of personal information:
- Full name and contact information including email address
- Service preferences and consultation requests
- Vehicle information provided during consultation enquiries
- Communication records related to our services
- Technical information including IP address, browser type, and device information
How We Use Your Information
Personal information collected through this website is used for the following purposes:
- Processing consultation requests and service bookings
- Communicating with you about requested services
- Providing fuel efficiency analysis and recommendations
- Improving our website and service offerings
- Complying with legal and regulatory requirements
Legal Basis for Processing
We process personal information under the following legal bases:
- Consent: When you submit a consultation form or contact us voluntarily
- Contract performance: To provide the services you have requested
- Legitimate interests: To improve our services and website functionality
- Legal obligation: To comply with applicable laws and regulations
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Consultation records are typically retained for three years following the completion of services. Communication records may be retained longer where required by law or for legitimate business purposes.
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Information may be shared only in the following circumstances:
- With service providers who assist in operating our website or conducting our business, subject to confidentiality agreements
- When required by law or to respond to legal processes
- To protect our rights, property, or safety, or that of others
Your Rights
Under UK data protection law, you have the following rights:
- Right to access: Request copies of your personal information
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal information in certain circumstances
- Right to restrict processing: Request limitation on how we use your data
- Right to data portability: Request transfer of your data to another organisation
- Right to object: Object to processing based on legitimate interests
To exercise any of these rights, please contact us at [email protected].
Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyse site usage. For detailed information about our use of cookies, please refer to our Cookies Policy.
Security Measures
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Third-Party Links
This website may contain links to external sites. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of the website following such changes constitutes acceptance of the updated policy.
Contact Information
For questions or concerns regarding this Privacy Policy or our data practices, please contact:
nebula-echo
42 Kingsway, Holborn
London WC2B 6EX
United Kingdom
Email: [email protected]
Supervisory Authority
If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.