Our Commitment to Data Protection
nebula-echo is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with these regulations and your rights as a data subject.
Data Controller Information
For the purposes of UK GDPR, the data controller is:
nebula-echo
42 Kingsway, Holborn
London WC2B 6EX
United Kingdom
Email: [email protected]
Lawful Basis for Processing
We process personal data only when we have a lawful basis to do so. The legal bases we rely upon are:
- Consent: You have given clear consent for us to process your personal data for a specific purpose, such as when submitting a consultation request
- Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
- Legal obligation: Processing is necessary to comply with the law
- Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and fundamental rights do not override those interests
Categories of Personal Data Processed
We process the following categories of personal data:
- Identity data: name, title
- Contact data: email address, postal address
- Technical data: IP address, browser type, device information, cookie data
- Usage data: information about how you use our website and services
- Service data: vehicle information, fuel consumption records, consultation notes
Your Rights Under UK GDPR
You have the following rights regarding your personal data:
Right to be Informed
You have the right to clear, transparent information about how we use your personal data. This information is provided in our Privacy Policy and this GDPR page.
Right of Access
You have the right to request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request deletion of your personal data in certain circumstances, including when:
- The personal data is no longer necessary for the purpose it was collected
- You withdraw consent and there is no other legal basis for processing
- You object to processing and there are no overriding legitimate grounds
- The personal data has been unlawfully processed
Right to Restrict Processing
You have the right to request restriction of processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to processing.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit that data to another controller.
Right to Object
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
Rights Related to Automated Decision Making
We do not use automated decision making or profiling in our processing of personal data.
How to Exercise Your Rights
To exercise any of your data protection rights, please contact us at [email protected] with the following information:
- Your full name and contact details
- Details of the specific right you wish to exercise
- Any relevant supporting information
We will respond to your request within one month. If your request is complex or we have received multiple requests, this period may be extended by up to two further months, and we will inform you accordingly.
Data Security
We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:
- Encryption of personal data in transit and at rest
- Regular security assessments and updates
- Access controls limiting who can view personal data
- Staff training on data protection obligations
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations. Our retention periods are:
- Consultation records: 3 years after service completion
- Communication records: Up to 5 years where necessary for business purposes
- Marketing consent records: Until consent is withdrawn
- Technical and usage data: 12 months
Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay. We will also notify the Information Commissioner's Office within 72 hours of becoming aware of the breach where required by law.
International Data Transfers
We do not routinely transfer personal data outside the United Kingdom. If such transfers become necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately.
Complaints
If you believe we have not complied with our data protection obligations, you have the right to lodge a complaint with the Information Commissioner's Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
Updates to This Page
We may update this GDPR compliance information periodically. The date of the last update is shown at the top of this page. Continued use of our website and services following any changes constitutes acceptance of the updated terms.